Terms of service

Effective September 9, 2026. CallFavor is a Zimare Labs service. Questions: support@zimarelabs.com.

What CallFavor does

CallFavor makes AI-assisted phone calls using the instructions, timing, and duration you approve. It can collect information and negotiate non-binding quotes. It does not buy, book, sign, pay, or commit you to an agreement. You make those decisions yourself. A result or a particular negotiated price is not guaranteed.

Your instructions and authorization

You must be 18 or older and authorized to request the call and share the details you provide. Use the service for legitimate individual administrative tasks. Do not use it for unsolicited sales campaigns, harassment, impersonation, deception, emergencies, or unlawful activity. Do not include passwords, payment credentials, government identifiers, medical records, or diagnoses. Administrative office availability and pricing inquiries are supported; medical advice and sensitive health discussions are not.

Disclosure and call records

The assistant identifies itself as AI and asks permission to continue with a saved transcript. It respects a recipient’s refusal. The customer and Zimare Labs support receive the call instructions, confirmation, reminder, summary, and transcript by email. You agree to this sharing when creating your account and approving a call. Audio recording is disabled in CallFavor. AI summaries may contain errors; review the transcript before acting.

Free test and pricing

One free test call of up to 120 seconds is available per account, to any supported destination number you choose. The trial is a single attempt and does not continue automatically into a paid call. Paid calls cost $0.59 per connected minute in USD, measured in seconds and rounded up to a cent. Connected hold time, automated menus, and voicemail count. A failed negotiation can still incur usage charges.

Add prepaid credit in $10, $25, or $50 increments through Stripe. No subscription or automatic recharge is enabled. We reserve the maximum cost of the duration you approve, charge actual usage afterward, and return unused reserved credit. Unanswered and busy calls, confirmed cancellations before dialing, and CallFavor technical failures are not charged. Card details are handled by Stripe.

Scheduling, cancellations, and refunds

Calls are scheduled within a 10-minute starting window and may fail because of availability or provider issues. Schedule no more than five calls at a time, within 30 days. The initial service supports ordinary geographic phone numbers in the contiguous United States. Cancel eligible calls from My calls before dispatch. Contact support for issues with a pending call or a refund of unused paid credit. Used call credit is not refundable solely because the desired outcome was not achieved.

Account and service changes

Keep access to your email secure. We may pause accounts to investigate abuse, disputed payments, or technical problems. Pricing changes apply to future approvals; the rate on a scheduled call is retained. Contact support to close your account or request deletion of your call records, subject to necessary payment and dispute records.